Return Policy
Return Policy
At Rayetsa Furniture’s we pride ourselves with quality furniture and if for any reason you are not happy with the product purchased, please read through our returns and warranty policies to familiarise yourself with steps required before instituting returns.
Returning Products
that are Not Defective
We have a 14-day return policy on all standard items where you as the client are unhappy with the product. Please refer to our warranty policy on our furniture which affects returns.
Please note that there is a no return policy on custom made furniture while we provide a fix and repair service should the item purchased not be up to clients standard or defective in anyway upon delivery and within a 7-day period.
We ask that all items are thoroughly checked upon receipt of items. A review of furniture will be conducted in a 72-hour period where we will judge any variances and correct them accordingly.
Warranty Policy
We have a 1-year warranty on furniture structures offering a repair and fix service for all furniture types under standard structural damage, where in extreme cases such as major breakages due to negligence will incur a repair and fix service charge.
We do not offer warranties on fabrics on the furniture.
Warranties only apply to home use furniture and not for commercial use furniture unless
extended warranty purchased.
Warranties cannot be claimed on items that have been altered in any way from its original
make, custom or standard furniture.
Please keep invoice or proof of purchase to claim any warranties.
Warranty covers factory faults or defects only, no damages caused by wear and tear,
negligence, abuse accident or causes unrelated to defective materials or workmanship are covered.
General Returns
Refund, repair or replacement will depend on various factors as detailed in our refund policy. These include the condition of the item and the duration of use.
According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty; The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees.
For full refund or cancellation of the order the items should be in the condition received and not have been used.
Replacement products fall under the warranty period of the initial purchase date.
No refunds will be processed on goods older than 6 months. Only repair, replacement or
store credit will apply.
Quality control inspection can take up to 3 working days.
Refunds can take up to 7 working days to process & an additional 5 working days to reflect in
your (the customer’s) bank account.
If the product is inspected and found NOT to be defective, you (the customer) will be liable
for all transport costs and a handling/administration fee of 5%.
No shop-soiled items that have been reduced to clear will be accepted for refund or return.
Please note that your right to cancel your order for Goods without penalty set out in this
clause, shall not apply where the Goods were made to your specifications or are
personalised.
If your order has been processed and dispatched from the warehouse but has not been
delivered to you, you may cancel the order however you will be responsible for the cost of having the product returned to us. The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These will be deducted from the refund.