Privacy Policy

Effective date: [01 June 2025]
Rayetsa Custom Furniture (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. What Information We Collect

We may collect and process the following types of personal information:

• Identification & contact details – name, email address, phone number, physical address.

• Order & payment information – purchase history, delivery preferences, billing details (excluding card numbers).

• Website usage data – IP address, browser type, device type, cookies, pages visited, time spent on site.

• Correspondence – any messages or queries you submit to us via email, phone, WhatsApp or contact forms.

2. How We Collect Information

We collect information directly from you when you:

• Place an order

• Contact us via email, phone, or WhatsApp

• Fill out a form on our website

• Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information for the following purposes:

• To process orders and arrange delivery

• To respond to enquiries and provide customer support

• To send updates about your order

• To personalise your experience and improve our website

• For internal record-keeping and legal compliance

4. Cookies

Our website uses cookies to improve your browsing experience. These may collect anonymised data to help us understand website traffic and user interaction. You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted service providers who assist with:

• Courier and logistics services

• Payment processing (e.g. PayFast, PayFlex and PayJustNow)

• Website hosting and analytics
  These providers are required to protect your data and use it only for the intended purpose.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Object to the processing of your information in certain cases

• Withdraw your consent (if processing was based on consent)

• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required by law. For example, financial records may be kept for up to 5 years in accordance with tax regulations.

8. Security

We are committed to safeguarding your information and use appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access. However, no system is completely secure.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect on the date of posting. Please check back periodically for updates.

11. Contact Us

 

If you have any questions about this policy or wish to exercise your rights, please contact us at:
Rayetsa Custom Furniture
360 Van Der Hoff Road, Hermanstad, Pretoria, 0082
📧 store@rayetsafurniture.co.za
📞 012 383 2581 | 079 275 5182